Privacy Policy
We take your privacy seriously. This policy explains what personal information we collect, why we collect it, how we use it, and the rights you have over your data.
Who We Are — Data Controller
For the purposes of this Privacy Policy, the data controller — the entity responsible for how your personal information is collected and used — is:
- Company Name: Gramowatt Technologies Ltd
- Address: 9, Block 6, Merit International Plaza, Akobo, Ibadan, Oyo State, Nigeria
- Phone: 08035848943
- Email: support@gramowatt.com
- Website: gramowatt.com
If you have any questions about how your data is handled, you can contact us directly using the details above or via the contact section at the bottom of this page.
Information We Collect
We only collect personal information that is necessary to provide our products and services to you. The categories of information we may collect include:
| Category | Examples | When Collected |
|---|---|---|
| Identity Information | Full name, business name | When you place an order or contact us |
| Contact Information | Phone number, email address, physical address | Orders, enquiries, delivery scheduling |
| Location Information | Delivery address, installation site address, state/LGA | During delivery and installation booking |
| Transaction Information | Products purchased, amounts paid, payment method type | When a purchase is completed |
| Communication Records | Emails, WhatsApp messages, call logs with our team | When you contact us via any channel |
| Technical Information | IP address, browser type, device type, pages visited | When you visit our website |
| Tool Usage Data | Inputs entered into our NEPA or Solar calculators | When you use our online tools |
| Site & Project Information | Energy consumption data, load assessments, site photos | During energy audits or system design |
We do not collect: sensitive personal data such as biometric data, government ID numbers, medical information, or financial account details beyond what is strictly needed to confirm a payment. We never store your full bank card details.
How We Collect Your Information
We collect personal information through the following channels:
- Directly from you — when you call, email, WhatsApp, or visit us to make a purchase or enquiry
- Through our website — when you fill in a contact form, use our calculators, or browse our pages
- During delivery — when you provide a delivery address or sign a delivery confirmation
- During installation — when our technicians conduct a site assessment or carry out work at your premises
- Through payment — when you complete a bank transfer or online payment transaction
- Automatically — through website cookies and analytics tools that collect technical and browsing data
- From third parties — such as logistics partners confirming delivery details on your behalf
How We Use Your Information
We use your personal information only for legitimate business purposes. Specifically, we use your data to:
- Process and confirm your product orders and payments
- Arrange delivery of products to your specified address
- Schedule and carry out installation or maintenance visits
- Issue receipts, invoices, and warranty documentation
- Respond to your enquiries, complaints, and warranty claims
- Send order updates, delivery notifications, and service reminders
- Follow up on after-sales satisfaction and maintenance needs
- Notify you of changes to our policies or services that affect you
- Analyse purchasing patterns to improve our product range and pricing
- Improve the performance and usability of our website and online tools
- Generate anonymised internal reports on sales and service quality
- Send you promotional offers, new product announcements, and updates — only where you have consented
- You may opt out of marketing communications at any time by contacting us or using the unsubscribe link in any email
- We do not send unsolicited bulk messages or sell your contact details to marketers
We will never use your personal information for any purpose that is incompatible with the reasons it was originally collected without first obtaining your consent.
Data Storage & Security
We are committed to keeping your personal information secure. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.
- Customer records and transaction data are stored in secure systems with restricted access
- Electronic communications containing personal data are handled through secured channels
- Staff who access customer data are trained to handle it responsibly and confidentially
- Physical documents containing personal data are stored securely and disposed of safely when no longer needed
- Our website uses SSL encryption (HTTPS) to protect data transmitted between your browser and our site
While we take all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is 100% secure. In the unlikely event of a data breach that affects your personal information, we will notify you as soon as reasonably practicable.
Data Retention
We retain your personal information only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by Nigerian law.
- Transaction and order records — retained for a minimum of 6 years for accounting, tax, and legal compliance purposes
- Installation and warranty records — retained for the duration of the warranty period plus 2 years
- Customer contact and communication records — retained for up to 3 years after the last interaction
- Website analytics data — retained in anonymised form for up to 2 years
- Marketing consent records — retained until consent is withdrawn, plus 1 year
When data is no longer required, it is securely deleted or anonymised. You may request early deletion of your data in accordance with your rights below.
Your Rights Over Your Personal Data
Under Nigerian data protection principles, you have the following rights regarding your personal information held by Gramowatt Technologies Ltd:
Right to Access
Request a copy of the personal information we hold about you.
Right to Correction
Ask us to correct any inaccurate or incomplete personal data we hold.
Right to Deletion
Request that we delete your data, subject to legal retention obligations.
Right to Object
Object to us processing your data for marketing or non-essential purposes.
Right to Portability
Request your data in a structured, commonly used format where applicable.
Right to Withdraw Consent
Withdraw consent for marketing communications at any time, without penalty.
To exercise any of these rights, contact us at support@gramowatt.com or call 08035848943. We will respond to verified requests within 30 days. We may need to verify your identity before processing your request.
Cookies & Website Tracking
Our website uses cookies — small text files placed on your device — to improve your browsing experience and help us understand how our site is used.
- Essential cookies — necessary for the website to function correctly; these cannot be disabled
- Analytics cookies — help us understand visitor behaviour and improve our website (e.g. Google Analytics)
- Functional cookies — remember your preferences to improve your experience on return visits
- Marketing cookies — used to deliver relevant content and track the effectiveness of our promotions (only with your consent)
- You can control and manage cookies through your browser settings at any time
- Disabling essential cookies may affect the functionality of our website
- You can withdraw consent for non-essential cookies at any time by adjusting your browser or contacting us
- Third-party analytics tools we use (such as Google Analytics) have their own privacy policies governing how they process data
Children's Privacy
Our website, products, and services are not directed at children under the age of 18. We do not knowingly collect personal information from anyone under 18 years of age.
If you believe that a child under 18 has provided us with personal information without appropriate consent, please contact us immediately at support@gramowatt.com and we will take steps to delete that information promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal obligations, or Nigerian data protection regulations. All updates will be published on this page with a revised effective date.
Where changes are significant, we will make reasonable efforts to notify affected customers directly. We encourage you to review this page periodically to stay informed about how we protect your information.
Privacy Questions or Concerns?
If you have any questions about this policy or your personal data, our team is ready to help.